WooExpand Support Policy
Support Policy
By using WooExpand, you agree to the terms outlined in this Support Policy.
1. Scope of Support
Our support covers the following areas related to WooExpand:
a. Installation & Setup Assistance
We provide guidance on:
- Installing and activating WooExpand.
- Integrating WooExpand with Divi and WooCommerce.
- Basic setup and configuration to ensure WooExpand works correctly with your WordPress website.
b. Bug Fixes & Technical Issues
Our team will assist you in resolving:
- Issues related to WooExpand not functioning as intended.
- Plugin conflicts (where possible) with Divi, WordPress, or WooCommerce.
- Troubleshooting errors or bugs directly related to WooExpand.
c. Feature Use & Best Practices
We offer support on:
- Explaining how to use WooExpand’s features.
- Offering tips and best practices for optimizing WooExpand for your website.
d. Plugin Updates
We provide information and guidance on plugin updates, including how to properly update WooExpand to the latest version.
2. What Is Not Covered by Support
While we strive to provide comprehensive support, there are certain areas that fall outside the scope of our free support:
a. Customization Requests
- We do not offer assistance with custom code, theme modifications, or plugin customization beyond the default functionality of WooExpand.
- Custom CSS or PHP modifications to achieve specific design or functionality changes not included in WooExpand are not supported.
b. Third-Party Plugin & Theme Conflicts
- While we will do our best to resolve conflicts between WooExpand and third-party plugins or themes, we cannot guarantee compatibility or provide support for custom themes or external plugins beyond Divi, WordPress, and WooCommerce.
- Custom WordPress installations, server configurations, or third-party hosting issues are also outside the scope of our support.
c. General WordPress, WooCommerce, or Divi Support
- We only provide support for issues directly related to WooExpand. General support for WordPress, WooCommerce, or Divi, including configuration, performance issues, or security problems unrelated to WooExpand, is not covered.
d. Training & Custom Development
- We do not offer training on WordPress, WooCommerce, or Divi beyond their interaction with WooExpand.
- Custom development services, such as building custom modules or creating advanced functionalities that go beyond WooExpand’s core features, are not part of our support offering.
3. Support Channels
We offer the following channels for providing support:
a. Email Support
- Users with an active WooExpand license can contact us for support via support@diviexpand.com We strive to respond to support inquiries within 24-48 hours, Monday to Friday.
- Please provide detailed information regarding your issue, including:
- Your website’s URL.
- A clear description of the problem.
- Screenshots or error logs (if applicable).
- Plugin version, WordPress version, Divi version, and WooCommerce version.
b. Support Portal
- Licensed users can also access our support portal on wooexpand.com & diviexpand.com where you can find documentation, FAQs, and submit support tickets.
4. Support Availability
Our support team operates Monday to Friday during regular business hours. We do not provide support on weekends, public holidays, or during pre-announced company-wide breaks.
5. Response & Resolution Time
We strive to respond to all support requests within 24-48 hours during business days. However, resolution times may vary depending on the complexity of the issue. We will keep you updated on the status of your inquiry and work to resolve issues as quickly as possible.
6. Requirements for Receiving Support
To receive support for WooExpand, users must meet the following requirements:
a. Active License
- Support is only available to users with an active WooExpand license. If your license has expired, you will need to renew it to access support and updates.
b. Latest Version of WooExpand
- We recommend that users always update WooExpand to the latest version before requesting support. Many issues can be resolved by updating to the most recent version of the plugin.
c. Proper Plugin & Theme Installation
- Ensure that WooExpand, WordPress, Divi, and WooCommerce are properly installed and configured. Before submitting a support request, check that all other plugins and themes are up to date and compatible.
d. Testing Conflicts
- To help us diagnose issues more efficiently, we recommend performing a conflict test by temporarily deactivating other plugins and switching to a default WordPress theme to see if the issue is specific to WooExpand.
7. Customization Requests
While we do not provide direct support for customizations, we are happy to recommend third-party developers or guide you to resources where you can learn more about customizing WooExpand.
If you require extensive modifications beyond the plugin’s default functionality, you may consider hiring a developer to assist with these customizations.
8. Bug Reporting & Feature Requests
We welcome bug reports and feature requests from our users. If you encounter a bug or would like to suggest a new feature, please contact us at support@diviexpand.com with the following information:
- A clear description of the bug or requested feature.
- Any relevant screenshots, logs, or error messages.
- Steps to reproduce the issue (for bug reports).
While we cannot guarantee that all feature requests will be implemented, we value user feedback and regularly update WooExpand to improve functionality and user experience.
9. Fair Use Policy
To ensure quality support for all our users, we operate a fair use policy. Excessive or unreasonable support requests that fall outside the scope of this Support Policy may result in a limitation or suspension of support services. We encourage users to make reasonable efforts to troubleshoot issues using our documentation and knowledge base before contacting support.
10. Changes to Support Policy
We reserve the right to modify this Support Policy at any time. Any changes will be posted on our website, and we encourage users to review the policy periodically.
11. Contact Us
If you have any questions regarding this Support Policy or need assistance with WooExpand, feel free to reach out to us at:
DiviExpand
Email: support@diviexpand.com
Website: www.diviexpand.com
This Support Policy outlines the framework for customer assistance, helping ensure a smooth and productive experience with WooExpand while defining the boundaries of our support services.